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| Bulletin Borard |
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Bravo 24bit/96kHz Digital Processor
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Products Return and Exchanges
Exchange
We are offering a one year warranty for all our products unless otherwise noted.
If your products can not functioning correctly, please contact the service department and we will replace the unit for you as soon as possible.
Firestone Audio is the only authorized service agent for Firestone products.
If the unit is modified by any person other than Firestone Audio authorized personnel will void the warranty. Also the warranty only covers damage occurred during normal usage. The warranty doesn't cover the damage due to accident, misuse, neglect, abuse or failure to follow instructions of operation .
If a unit is under warranty, you are only responsible for paying the one way shipping charges to send the product to us.
Refunds
All refund requests need to contact with Firestone Audio service department first.
Products must be in pristine cosmetic condition, functioning perfectly, and include all materials (plastic bags, warranty cards, tools...etc.) Please send products back exactly as you received them in order to receive a full refund.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
We hope to help with the requests as soon as we can, but due to the uncertainty of shipping time and other issues, the refund process might take up to 2 ~ 4 weeks.
Please package the product as near original condition as possible and ship the product back in the original shipping box in order to keep it in "near new" condition.
Also please note we can't be responsible for lost or damaged packages.
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| Distributor |
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For sales problems, please contact
us.
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| North American |
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USA
HDL Distributing
(Distributor)
6195 C Allentown Blvd.Harrisburg, PA 17112 USA
Tel: 717-914-1429
web
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Canada
National Audio Video
(Dealer)
14216 Stony Plain Road Edmonton, Alberta Canada T5N 3R3
Tel: 780-454-4288
web
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| Asia & Oceania |
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Singapore
Jaben Network
1 Coleman Street,
04-16, The Adelphi
Singapore 179803
Voice: 6337-0809
web
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Japan
Yokohama Baysidenet Corporation
2F Matsushima Bldg.
4-45 Kitanaka-doori Nakaku
Yokohama Kanagawa
231-0003 JAPAN
Phone: 81-45-212-3682
Fax: 81-45-212-3683
web
email
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Thailand
Discovery Hifi
120/228 Soi 6,
Maneeya Vills
Thailand
Tel: 02-7476710
web
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New Zealand
Highet Agencies Limited
43 Scarborough Road
Sumner
Christchurch 8081
Phone +64 3 3266450
Fax +64 33266893
Mobile 021-322333
web
email
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Australia
Wicked Digital
Suite 118, 40 Yeo Street
Neutral Bay
NSW 2089
Australia
Phone 1300 652 802
web
email
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Hong Kong
TMS TRADING Co.
2102A, 21/F, Good Hope Building,
No.5 Sai Yeung Choi Street South,
Mong Kok, Kowloon, Hong Kong
Tel 2300-1863
web
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| Europe |
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EU distribution Centre
PIMZOS VOF
Leehove 69 NL-2678MB
DE LIER
The Netherlands
Tel:+31-(0)174-520510
Fax:+31-(0)174-528628
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Denmark
Headaudio.dk
Baggeskaervej 25
7400 Herning
Denmark
mob : +45 31 15 52 33
tel : +45 70 27 57 77
fax : +45 70 26 77 79
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email
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United Kingdom
ABC Audio
49 Beverley Road
Bromley
Kent
BR2 8QE
United Kingdom
mob : +44 7802 898 282
tel : +44 20 8819 4274
fax : +44 20 8462 6955
web
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Sweden
Audiobeyond
Skabersjovagen 430
23392 Svedala
SWEDEN
tel : +46762 658921
web
email
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Norway
X-SAT.NO LIMITED
Bronnerodskogen 8
1615 Fredrikstad
Norway
Tel: +47 48 17 01 91
web
email
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| South Africa |
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emia Distribution
76 Cook Road
Claremont, 7708
Western Cape
South Africa
Tel: +27 (0)21 683 8004
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email
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